ERP Issue Radar & Routing
8/10
Demand Score
Uncoordinated, repeated ERP problems drain support capacity and slow operations; leaders need a single prioritized feed of what to fix now.
8/10
Blue Ocean
Competition Level
$1k-6k
Price/Month
Predicted customer spend
8 days
Time to MVP
Difficulty: Moderate
The Problem
Scope Creep and Mismatched Processes:
Competitor Landscape
- Zendesk Explore
- Moveworks
- Forethought
- Sentry Issues
- Datadog Error Tracking
Must-Have Features for MVP
Connectors for ServiceNow/Jira/Zendesk/Slack/Teams/call centers
Topic clustering with ERP-specific taxonomy
Impact scoring tied to orders, invoices, and SLAs
Auto-creation of unified epics with linked child tickets
Regression detection after releases/transport moves
Fix playbooks and KB suggestion engine
ROI dashboard (hours saved, incidents avoided)
⚠️ Potential Challenges
- Data access across ticketing, chat, and voice systems
- Entity resolution of duplicate issues across BUs/regions
- Privacy/PII handling in transcripts and logs
- Change management to adopt new triage workflows
Risk Level: Minimal
🎯 Keys to Success
- High-precision de-duplication and clustering
- Clear, defensible impact scoring tied to business KPIs
- Tight workflow integration (no new tools to learn)
- Visible reduction in duplicate tickets and MTTR
Ready to Build This?
This moderate-difficulty project could be your next micro-SaaS success.