CasePilot: ERP Support Runbook Automation & Sandboxed Repro
9/10
Demand Score
ERP incidents stall revenue‑critical operations; MTTR directly impacts cash flow and customer satisfaction.
8/10
Blue Ocean
Competition Level
$2k-12k
Price/Month
Predicted customer spend
12 days
Time to MVP
Difficulty: Moderate
The Problem
A co‑pilot for internal ERP support desks that auto‑triages tickets, gathers ERP logs/config, reproduces issues in ephemeral masked sandboxes, and recommends fixes or safe configuration changes. It pl
🔗 Validated by Real User Complaints
This problem has been verified through 5 real user complaints:
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Competitor Landscape
- ServiceNow Virtual Agent
- Zendesk AI
- Moveworks
- Forethought
- Aisera
Must-Have Features for MVP
Ticket ingestion with ERP‑specific classifiers (module, t‑code/form, error patterns)
Automated evidence collection (ST22/SM21/SQ01 logs, Oracle EBS logs, Dynamics telemetry)
Ephemeral sandbox clone + step replay with synthetic data
Runbook library for common ERP incidents and config drift fixes
Business impact scoring and SLA‑aware prioritization
One‑click safe change proposals with approval workflows
⚠️ Potential Challenges
- Safe, fast sandbox provisioning with masked data
- Coverage across heterogeneous ERP customizations
- Change‑control for automated fixes
- Access to production logs without violating compliance
- Accurate impact quantification across modules
Risk Level: Moderate
🎯 Keys to Success
- MTTR reduction >40% within 90 days
- First‑contact resolution rate up by >25%
- Ticket deflection via auto‑resolution >20%
- Accurate business‑impact scoring adopted by ops leadership
- User CSAT improvement >15 points
Ready to Build This?
This moderate-difficulty project could be your next micro-SaaS success.